Fees & Policies
We offer Bulk Billing to the holders of a current Medicare card.
We cannot bulk-bill the following services, so a fee will apply for:
- Work cover claims
- Overseas travel advice and vaccinations
- Pre-employment medical exams
- Commercial driver's license exams
- Insurance documents/claim forms
We are a bulk billing practice but please note we do charge for the initial consult for a new patient. The fee is $60 for a standard appointment which is claimable through Medicare. The only exceptions are children 16 years and under, DVA and Pension Card holders over the age of 65 years. (Thereafter you will be bulk billed).
Patients without a Medicare Card:
Standard Consultation (15 mins) $60.00
Long Consultation (30 mins) $85.00
Pro-long Consultation (45 mins) $150.00
We offer concession rates to University/College Students with a valid Student ID card.
Standard Consultation $50.00
Long Consultation $70.00
Payment is required on the day - we do not give out accounts.
Procedures, Dressings and Bandages used in our treatment room may incur a consumable free.
Patient fee's are at the doctor's discretion. For further information please speak to the our friendly reception staff.
Arranging an appointment
Booking an appointment can be done via telephone. Reception staff are available to assist with your appointment needs from 8.30am. Our standard appointments are 15 minutes in duration. If you require a long appointment or a procedure, please advise staff at the time booking.
If you require further assistance in making an appointments - The NRS is an Australia wide phone service for people who are deaf or have a hearing or speech impairment.
Phone: 133 677
**We now offer online booking - download the HotDoc App**
Unable to keep an appointment
As we are a busy practice, we would really appreciate at least two (2) hour's notice if you are unable to keep your appointment. Repeat no shows will incur a fee.
Late cancellations/no shows may incur a fee (repeat no shows will incur a multiple missed appointment fee of $50). Missed after hour appointments (weekends and appointments after 6pm) will incur a fee of $25 to cover the cost of the booking.
Urgent Medical Treatment
Chest pain? Bleeding? Rash? Breathing Difficulties? Please speak to reception staff on arrival if you require urgent medical attention. Nurse staff can assist immediately.
Your medical record is confidential document. It is the health policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff. Due to patient confidentiality' no patient information (personal or medical) will be released to any person over the phone.
Do you require a translator? This practice uses the Translating and interpreting Service (TIS) & Doctors priority Line. Please see reception staff to arrange booking.
For any complaints, please refer to The Office of the Health Ombudsman website in www.oho.qld.gov.au
Commission on Safety & Quality in Health Care:
Phone: (02) 9126 3600
Recall & Reminder System
This practice uses a recall and reminder system. All recalls are generated using a computerized system for test results and routine appointments. Please inform your doctor if you would like this arranged.
We'd love to hear from you! If you have any feedback and/or constructive suggestions to improve our services, please write to us Attention: Practice Manger. Alternatively you can speak to one of our friendly staff.
Email and Phone Calls
We do not entertain e-mails and phone calls to the GPs are restricted. Please ask Reception staff for assistance.
Shop 10 A, "Strathpine Plaza",
Cnr Gympie and Bells Pocket Roads,
Strathpine QLD 4500
Phone: 07 3889 8544
Fax: 07 3889 8644